Account Manager

thunder::tech is seeking an Account Manager to join our Client Services Department (CSD). Our ideal candidate is an experienced professional ready to contribute from day one, with a diverse background working with various brands, clients, and industries. They are open to innovative ideas and approaches, yet understanding and humble in recognizing clients' preferences, even when not every battle is won.

An Account Manager must be proactive and committed to building and managing lasting client relationships. Account Managers are responsible for overseeing accounts that were previously in the discovery process with our Business Development Team. The individual will work with our department managers and production teams to ensure client projects are moving along and deadlines are being met. This position requires a motivated, organized and team-oriented individual who is proactive and continuously willing to take on multiple projects and clients at any given time.

The Client Services Department (CSD) is responsible for day-to-day project management and coordination, relationship management, client growth and strategy. As an Account Manager, you would be coordinating daily efforts alongside other team members within the Client Services Department. You would be working directly with assigned clients, department managers and production team members.

Specific Responsibilities:

Develop, maintain and extend client relationships
Work with each client to establish target goals and objectives
Day-to-day client relationship management
Develop and execute on strategic recommendations
Stay abreast of changes in markets and technologies to be able to analyze accounts
Involved in brainstorming and troubleshooting processes, creativity and problem solving
Motivate others and utilize negotiation skills as needed
Work through a sales and farming process to pitch services that meet client needs
Ability to give “color” to “black & white” situations to find a solution that works for both agency and client
Critical thinker who can reframe client requests to provide solutions agnostic of medium

Primary Qualifications:

Strong organization and time management skills are required
A team-oriented individual who is motivated and an effective communicator
Ability to provide project direction to production team members
Ability to generate and present ideas
An excellent understanding of client care
The ability to work independently and as part of a team
Dexterity to manage several tasks at once

The Right Fit for this Role will:

Care about client needs and always be curious.
Think and act like a marketer.
Partner with their client, not give them homework.
Be an "orange" to their "apple" when it comes to competitor comparisons.
Think about "what would I do if this were my money?"
Set expectations early, and often.

Expected Experience:

Bachelor’s degree in marketing, advertising, communications or related program
Minimum of 3-5 years’ experience in a marketing role

Perks & Benefits

We provide many perks & benefits that support our team members with their health, continued education, and home life. As we migrate this new norm, we are always evolving, and believe that it is important to continue to grow our list of benefits to provide our team members with all they need to succeed.

Ready to Join Our Team?

Let's discuss your options and the best way to help you thrive here at t::t

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