Howdy! thunder::tech is an integrated marketing agency headquartered in Cleveland, Ohio. We’re searching for a full-time Digital Support Technician 1 to join our team. As a Digital Support Technician, you will play a crucial role many areas of the development department. Whether it’s maintaining our IT infrastructure or working closely with the Digital Support team to complete client-facing support tickets you’ll always be learning new things in fun and fast-paced environment.

Specific Responsibilities:

• Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components. 

• Monitor system performance and troubleshoot issues to ensure optimal functionality.  Implement and maintain security measures to protect the agency's digital assets and client data. 

• Stay updated on industry best practices and proactively address potential security vulnerabilities. 

• Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications. 

• Provide technical support to internal stakeholders and address their IT-related queries. 

• Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency. 

• Create and maintain documentation for IT processes, configurations, and troubleshooting procedures. 

• Work in conjunction with various departments for the support and maintenance of client websites

• Develop new features for existing applications and dynamic websites

• Analyze and troubleshoot active websites and applications across a wide array of programming languages

• Provide updates on the status of requests for both clients and management

• Stay up to date on current technological developments for potential use in the workplace

• Conduct Quality Assurance tests and create reports

Primary Qualifications:

• Self-sufficient learning and problem-solving skills
• Strong knowledge of and ability to use the following:
  • .NET 4.0+ framework and webforms architecture
  • C#, data structures, object-oriented programming
  • PHP, object-oriented programming
  • GIT source control
  • Microsoft Visual Studio
  • MS SQL Server Studio
  • NetBeans or comparable PHP IDE
• Basic knowledge of and ability to use the following:
  • Popular web content management systems (such as Kentico, Sitecore, WordPress, Umbraco, Drupal)
  • HTML, CSS, JavaScript (Browser side languages)

Expected Experience:

• 2-3 years of technical support desk experience helping individuals with technical issues.
• 2-3 years of professional web development using qualifications listed above.