We develop end-to-end solutions for websites and app development to propel brands forward in a digital world
We all know that the reality of today’s business is that marketers and IT teams are pressed for time. With various shifting targets, accelerated deadlines and new projects that show up at their doorstep daily, it can be overwhelming. Not to mention breakdowns and bumps in the road that they did not prepare for in advance. That’s where we come in!
Marketers no longer have to do it all. Meet your new web support team!
We offer tailored support services for our clients. Your team and leaders probably work with an array of solutions, platforms and demands so we have assembled a team and variety of service offerings that can handle your unique situation, so you can:
Create a ticket and let our team get you going again. To learn more about our support policy, how we can help and resolution time, read here.
We offer various support subscriptions for our clients that make getting support easy.
Monthly Priority Retainer
Priority access to thunder::tech’s support team
Your support requests and needs will be prioritized at the top of the list
The fastest response time from our team
A recommended starting retainer of five hours per month
Monthly Retainer
Full access to thunder::tech’s support team
Your support requests and needs will be prioritized before one-off and time and material requests
Fast response times
A recommended starting retainer of five hours per month
A discounted hourly rate from our time and material support option
Time and Material
Website support on an as-needed basis
Responses with an estimated dollar amount and timeline for completion of the updates
Proactive Support
thunder::tech’s Support Team offers two specific proactive services for our clients that are enforced by thunder::tech’s commitment to monitoring the performance and vulnerability of the many websites, platforms and applications that our clients own or manage.
When was the last time you updated your WordPress or Open Source platform?
We want to give our clients and partners the peace of mind, knowing that their site and its software is not vulnerable and is performing to its fullest each and every day.
On-Demand Support for Agencies, DevOps and Marketing Teams
Are you a VP or Marketing Director? Want to help your marketing teams? Give them the gift of a reliable partner that can facilitate issues and keep them progressing towards the goals you have set forth for them.
Are you a web development agency or boutique that wants to support your clients’ needs and satisfaction? Offer a new value-added service to your range of services. Completely white-labeled for your brand.
thunder::tech can help you website support with ease. Ready for some peace of mind? Let’s get chatting.