WEBSITE SUPPORT

Support From Our Team is Just a Phone Call Away

We all know that the reality of today’s business is that marketers and IT teams are pressed for time. With various shifting targets, accelerated deadlines and new projects that show up at their doorstep daily, it can be overwhelming. Not to mention breakdowns and bumps in the road that they did not prepare for in advance. That’s where we come in!

Marketers no longer have to do it all. Meet your new web support team!

What We Do

We offer tailored support services for our clients. Your team and leaders probably work with an array of solutions, platforms and demands so we have assembled a team and variety of service offerings that can handle your unique situation, so you can:

• Get your projects done faster
• Resolve issues more efficiently
• Quickly overcome snags with CMS, e-commerce, Automation, Email or CRM

Create a ticket and let our team get you going again. To learn more about our support policy, how we can help and resolution time, read here.

How We Help

Monthly Priority Retainer

• Priority access to thunder::tech’s support team
• Your support requests and needs will be prioritized at the top of the list
• The fastest response time from our team
• A recommended starting retainer of five hours per month

Monthly Retainer

• Full access to thunder::tech’s support team
• Your support requests and needs will be prioritized before one-off and time and material requests
• Fast response times
• A recommended starting retainer of five hours per month
• A discounted hourly rate from our time and material support option

Time and Material

• Website support on an as-needed basis
• Responses with an estimated dollar amount and timeline for completion of the updates

Proactive Support

thunder::tech’s Support Team offers two specific proactive services for our clients that are enforced by thunder::tech’s commitment to monitoring the performance and vulnerability of the many websites, platforms and applications that our clients own or manage.

When was the last time you updated your WordPress or Open Source platform?

We want to give our clients and partners the peace of mind, knowing that their site and its software is not vulnerable and is performing to its fullest each and every day.

On-Demand Support for Agencies, DevOps and Marketing Teams

Are you a VP or Marketing Director? Want to help your marketing teams? Give them the gift of a reliable partner that can facilitate issues and keep them progressing towards the goals you have set forth for them.

Are you a web development agency or boutique that wants to support your clients’ needs and satisfaction? Offer a new value-added service to your range of services. Completely white-labeled for your brand.

Let’s Get to Work

thunder::tech can help you website support with ease. Ready for some peace of mind? Let’s get chatting.

Contact us